I ship my pieces with Fedex Express or UPS and guarantee full tracking for every country I can ship to.

Please double-check that your address is correct before your order is shipped. Any packages sent due to incorrectly entered addresses are not refundable.

If a package is held by customs, it is usually because the necessary documentation was not provided correctly. For international shipments (excluding the United States), buyers are required to provide an ID number, as it is needed for the shipping form and helps avoid customs delays.

Custom policies varies by country and are not something that I have control over. The buyer, is responsible for covering any duties and taxes incurred, due upon the receipt of your order.

Once the package has been dispatched, you will receive a shipping confirmation email with your tracking number. Please use your tracking information for updates.

Every piece is protectively wrapped in triple bubble wrap to ensure no movement during transit.

I do not accept returns or refunds, however, if your item does arrive broken or damaged, you will be able to get a replacement. It’s very unlikely but if your piece/pieces arrive broken or damaged please send me an email at [email protected] or contact me on Instagram/X with some pictures and your order number. I will do my best to resolve this issue for you with a replacement piece.

📢 Important: Changes to Shipments to the United States

Starting August 29, 2025, a new regulation in the United States will take effect and impact all imports. Until now, international orders valued under $800 USD could enter duty-free thanks to the de minimis rule. With the new law, this exemption is being eliminated:

• All shipments to the U.S. must now go through customs, regardless of their value.

• Recipients may be required to pay additional import duties and taxes when receiving their package.

• This can also cause extra delivery delays due to the mandatory customs process.

In my shop, the product price and shipping fee do not include any U.S. import duties or taxes that customs may charge. FedEx  or UPS (my logistics partner) will contact you if additional payment is required before delivery.