I ship my pieces with Fedex Express or UPS and guarantee full tracking for every country I can ship to.
Custom policies varies by country and are not something that I have control over. The buyer, is responsible for covering any duties and taxes incurred, due upon the receipt of your order.
Please double-check that your address is correct before your order is shipped. Any packages sent due to incorrectly entered addresses are not refundable.
If a package is held by customs, it is usually because the necessary documentation was not provided correctly. For international shipments (excluding the United States), buyers are required to provide an ID number, as it is needed for the shipping form and helps avoid customs delays.
Once the package has been dispatched, you will receive a shipping confirmation email with your tracking number. Please use your tracking information for updates.
Every piece is protectively wrapped in triple bubble wrap to ensure no movement during transit.
I do not accept returns or refunds, however, if your item does arrive broken or damaged, you will be able to get a replacement. It’s very unlikely but if your piece/pieces arrive broken or damaged please send me an email at sentimentalgatito@gmail.com or contact me on Instagram/X with some pictures and your order number. I will do my best to resolve this issue for you with a replacement piece.